International Journal of Bank Marketing

4.4(top 10%)

impact factor

1.5K(top 20%)

papers

55.2K(top 5%)

citations

107(top 5%)

h-index

4.5(top 10%)

extended IF

1.6K

all documents

62.4K

doc citations

166(top 5%)

g-index

Top Articles

#	Title	Journal	Year	Citations
1	Adoption of Internet banking by Australian consumers: an empirical investigation	International Journal of Bank Marketing	1999	665
2	Consumers’ attitudes towards online and mobile banking in China	International Journal of Bank Marketing	2005	500
3	Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction	International Journal of Bank Marketing	1998	488
4	Determinants of customer satisfaction in retail banking	International Journal of Bank Marketing	1996	474
5	Bank strategic positioning and some determinants of bank selection	International Journal of Bank Marketing	1996	445
6	The moderating effect of gender in the adoption of mobile banking	International Journal of Bank Marketing	2010	444
7	Predicting young consumers' take up of mobile banking services	International Journal of Bank Marketing	2010	435
8	The diffusion of Internet banking among Singapore consumers	International Journal of Bank Marketing	2003	429
9	A model of trust in online relationship banking	International Journal of Bank Marketing	2003	424
10	An empirical investigation of the Turkish consumers’ acceptance of Internet banking services	International Journal of Bank Marketing	2001	412
11	The key determinants of Internet banking service quality: a content analysis	International Journal of Bank Marketing	2001	400
12	Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking	International Journal of Bank Marketing	2002	367
13	Factors underlying attitude formation towards online banking in Finland	International Journal of Bank Marketing	2002	367
14	Why do Malaysian customers patronise Islamic banks?	International Journal of Bank Marketing	2007	352
15	The impact of trust and perceived risk on internet banking adoption in India	International Journal of Bank Marketing	2012	346
16	Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom	International Journal of Bank Marketing	2002	332
17	The relationship between consumer innovativeness, personal characteristics, and online banking adoption	International Journal of Bank Marketing	2005	331
18	The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services	International Journal of Bank Marketing	2008	324
19	Provision of electronic banking in the UK and the Republic of Ireland	International Journal of Bank Marketing	1999	319
20	Banking behavior of Islamic bank customers: perspectives and implications	International Journal of Bank Marketing	1998	318
21	The adoption of electronic banking technologies by US consumers	International Journal of Bank Marketing	2004	314
22	Islamic banking: a study of customer satisfaction and preferences in Jordan	International Journal of Bank Marketing	1999	303
23	A reliable and valid measurement scale for the perceived service quality of banks	International Journal of Bank Marketing	2000	295
24	Bank Patronage Factors of Muslim and Non‐Muslim Customers	International Journal of Bank Marketing	1994	283
25	Mobile banking: proposition of an integrated adoption intention framework	International Journal of Bank Marketing	2010	277
26	The mediating role of corporate image on customers’ retention decisions: an investigation in financial services	International Journal of Bank Marketing	1998	263
27	Customer acceptance of internet banking in Estonia	International Journal of Bank Marketing	2005	257
28	The role of consumer innovativeness and perceived risk in online banking usage	International Journal of Bank Marketing	2009	250
29	Modelling consumer choice of distribution channels: an illustration from financial services	International Journal of Bank Marketing	2002	248
30	Adoption of internet banking: proposition and implementation of an integrated methodology approach	International Journal of Bank Marketing	2007	243
31	Generic technology‐based service quality dimensions in banking	International Journal of Bank Marketing	2011	239
32	Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank	International Journal of Bank Marketing	2001	237
33	Barriers to Internet banking adoption: a qualitative study among corporate customers in Thailand	International Journal of Bank Marketing	2003	237
34	Mobile banking rollout in emerging markets: evidence from Brazil	International Journal of Bank Marketing	2010	237
35	Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks	International Journal of Bank Marketing	1989	232
36	Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty	International Journal of Bank Marketing	2016	227
37	Islamic banking: a study in Singapore	International Journal of Bank Marketing	1997	226
38	Adoption of Internet banking among sophisticated consumer segments in an advanced developing country	International Journal of Bank Marketing	2004	222
39	Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction	International Journal of Bank Marketing	2015	221
40	Online banking adoption: an empirical analysis	International Journal of Bank Marketing	2010	218
41	Developing an Instrument to Measure Customer Service Quality in Branch Banking	International Journal of Bank Marketing	1994	215
42	An investigation of consumer acceptance of M‐banking	International Journal of Bank Marketing	2010	215
43	Corporate social responsibility and bank customer satisfaction	International Journal of Bank Marketing	2008	208
44	Bank selection criteria employed by college students in Bahrain: an empirical analysis	International Journal of Bank Marketing	2001	207
45	Does relationship marketing improve customer relationship satisfaction and loyalty?	International Journal of Bank Marketing	2006	207
46	Consumer acceptance of internet banking: the influence of internet trust	International Journal of Bank Marketing	2008	205
47	Service quality in the banking industry: an assessment in a developing economy	International Journal of Bank Marketing	1999	203
48	The role of information in mobile banking resistance	International Journal of Bank Marketing	2010	199
49	Islamic banks	International Journal of Bank Marketing	2013	197
50	Measuring the quality of e‐banking portals	International Journal of Bank Marketing	2005	196

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