11.1(top 1%)
impact factor
591(top 50%)
papers
28.1K(top 10%)
citations
85(top 10%)
h-index
11.7(top 1%)
extended IF
629
all documents
31.0K
doc citations
142(top 5%)
g-index
impact-factor
The graph shows the changes in the impact factor of Journal of Service Management and its corresponding percentile for the sake of comparison with the entire literature. Impact Factor is the most common scientometric index, which is defined by the number of citations of papers in two preceding years divided by the number of papers published in those years.